TRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE

By: EHRLICH, BETSI HARRIS
Material type: TextTextPublisher: BOCA RATON, FLORIDA, USA CRC PRESS / SAINT LUCIE PRESS 2002Description: 272ISBN: 9781574443257DDC classification: 658.4013
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