EHRLICH, BETSI HARRIS
TRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE - BOCA RATON, FLORIDA, USA CRC PRESS / SAINT LUCIE PRESS 2002 - 272
9781574443257
658.4013
TRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE - BOCA RATON, FLORIDA, USA CRC PRESS / SAINT LUCIE PRESS 2002 - 272
9781574443257
658.4013