| 000 | 00388nam a22001217a 4500 | ||
|---|---|---|---|
| 020 | _a9781574443257 | ||
| 082 | _a658.4013 | ||
| 100 | _aEHRLICH, BETSI HARRIS | ||
| 245 | _aTRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE | ||
| 260 |
_aBOCA RATON, FLORIDA, USA _bCRC PRESS / SAINT LUCIE PRESS _c2002 |
||
| 300 | _a272 | ||
| 942 | _cBK | ||
| 999 |
_c8260 _d8260 |
||