TY  - BOOK
AU  - EHRLICH, BETSI HARRIS
TI  - TRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE
SN  - 9781574443257
U1  - 658.4013 
PY  - 2002///
CY  - BOCA RATON, FLORIDA, USA
PB  - CRC PRESS / SAINT LUCIE PRESS
ER  -