EHRLICH, BETSI HARRIS <br/><br/>
TRANSACTIONAL SIX SIGMA AND LEAN SERVICING: LEVERAGING MANUFACTURING CONCEPTS TO ACHIEVE WORLD-CLASS SERVICE 

 - BOCA RATON, FLORIDA, USA  CRC PRESS / SAINT LUCIE PRESS  2002 
 - 272 
<br/><br/><label>ISBN: </label>9781574443257 
<br/><br/><label>Dewey Class. No.: </label>658.4013