00318nam a22001097a 4500020001800000082001000018100008300028245006200111250000600173260002100179300000800200  a9780199641062  a658.5  aHOLWEG MATTHIAS, DAVIES JANE , MEYER ARNOUD DE, LAWSON BENN, SCHMENNER ROGER W  aPROCESS THEORY bTHE PRINCIPLES OF OPERATIONS MANAGEMENT   a9  aUKbOXFORDc2018  a254