ROBBINS, STEPHEN P,JUDGE, TIMOTHY A. , VOHRA NEHARIKA creator text PEARSON monographic The Individual What Is Organizational Behavior Diversity in Organizations Attitudes and Job Satisfaction Emotions and Moods Personality and Values Perception and Individual Decision Making Motivation Concepts Motivation: From Concepts to Applications The Group The Organization System Foundations of Organization Structure Organizational Culture Organizational Change and Stress Management Research in Organizational Behavior The Importance of Interpersonal Skills What Managers Do Management. Functions • Management Roles Effective versus Successful Managerial Activities Manager's Job Enter Organizational Behavior Complementing Intuition with Systematic Study • Management Skills • • A Review of the Psychology • Social Psychology • Sociology • Anthropology There Are Few Absolutes in OB Challenges and Opportunities Responding to Economic Pressures • Responding to Globalization • Managing 'Workforce Diversity • Improving Customer Service • Improving People Skills • Stimulating Innovation and Change • Coping with "Temporariness" • Working in Networked Organizations • Helping Employees Balance Work-Life Conflicts • Creating a Positive Work Environment • Improving Ethical Behavior Coming Attractions: Developing an OB Model An Overview • The Dependent Variables • The Independent Variables • Toward a Contingency OB Model Global Implications Summary and Implications for Managers Self-Assessment Library How Much Do I Know About Organizational Behavior? Myth or Science? "Preconceived Notions versus Substantive Evidence" An Ethical Choice Statistics Can Lie! International OB Transfer Pricing and International Corporate Deviance Point/Counterpoint In Search of the Quick Fix Questions for Review Experiential Exercise Workforce Diversity Ethical Dilemma Lying in Business Case Incident "Data Will Set You Free" Case Incident,The Global Recession and Workplace Malfeasance The Individual Diversity Demographic Characteristics of the Workforce • Levels of Divers. Discrimination Biographical Characteristics • Gender • Disability • Other Biographical Charac--:_ Tenure, Religion, Sexual Orientation, and Gender Identity Ability Intellectual Abilities • Physical Abilities • The Role of Implementing Diversity Management Strategies Attracting, Selecting, Developing, and Retaining Diverse Employeel,. • Diversity in Groups • Effective Diversity Programs Global Implications Biographical Characteristics • Intellectual Abilities • Divers.- Management Summary and Implications for Managers Self-Assessment Library What's My Attitude Toward Older People? Myth or Science? "Men Are Better at Science and Math Than Women" An Ethical Choice Are You More Biased Than You Think? International OB The Benefits of Cultural Intelligence Point/Counterpoint The Time Has Come to Move Past Race and Ethnicit:, Questions for Review Experiential Exercise Feeling Excluded Ethical Dilemma Challenges in Diversity Management Case IncidentThe Flynn Effect Case IncidentWhat Does DiversityTraining Teach? Attitudes and Job Satisfaction Job Satisfaction Measuring Job Satisfaction • How Satisfied Are People in Their Jobs? • What Causes Job Satisfaction? • The Impact of Satisfied and Dissatisfied Employees on the Workplace Global Implications Are Employees in Some Cultures More Satisfied with Their Jobs? Summary and Implications for Managers Self-Assessment Library How Satisfied Am I with My Job? An Ethical Choice "I Don't Hate My Job ...I Hate You International OB Chinese Employees and Organizational Commitment Self-Assessment Library Am I Engaged? Myth or Science? 'Happy Workers Are Productive Workers" Point/Counterpoint Managers Can Create Satisfied Employees Questions for Review Experiential Exercise What Factors Are Most Important to Your Job Satisfaction? Ethical Dilemma Overwork and Satisfaction Case IncidentThinking Your Way to a Better Job Case Incident Long Hours, Hundreds of E-Mails, and No Sleep: Does This Sound Like a Satisfying Job? What Are Emotions and Moods? The Basic Emotions • The Basic Moods: Positive and Negative Affect • The Function of Emotions • Sources of Emotions and Moods Emotional Labor Affective Events Theory Emotional Intelligence The Case for EI • The Case Against El OB Applications of Emotions and Moods Selection • Decision Making • Creativity • Motivation • Leadership • Negotiation • Customer Service • Job Attitudes • Deviant Workplace Behaviors • Safety and Injury at Work • How Managers Can Influence Moods Global Implications Summary and Implications for Managers Self-Assessment Library How Are You Feeling Right Now? Self-Assessment Library What's My Affect Intensity? Myth or Science? "People Can't Accurately Forecast Their Own Emotions" International OB Emotional Recognition: Universal or Culture Specific? Self-Assessment Library What's My Emotional Intelligence Score? An Ethical Choice Workplace Romance Personality What Is Personality? • The Myers-Briggs Type Indicator Five Personality Model • Other Personality Traits Relevant Values The Importance of Values • Terminal versus Instrumental Vaims Generational Values Linking an Individual's Personality and Values to the Workplace Person—Job Fit• Person—Organization Fit Global Implications Personality • Values Summary and Implications for Managers Self-Assessment Library Am I a Narcissist? Myth or Science? "Entrepreneurs Are a Breed Apart" International OB A Global Personality An Ethical Choice What If I Have the"Wrong” Personality? Point/Counterpoint Traits Are Powerful Predictors of Behavior Questions for Review Experiential Exercise What Organizational Culture Do You Prefer? Ethical Dilemma Hiring Physically Disabled Employees Case Incident 1 The Nice Trap? Case Incident 2 Reaching Out, Literally Individual Decision Making What Is Perception? Factors That Influence Perception Person Perception: Making Judgments About Others Attribution Theory • Common Shortcuts in Judging Others Specific Applications of Shortcuts in Organizations The Link Between Perception and Individual Decision Making Decision Making in Organizations The Rational Model, Bounded Rationality, and Intuition • Biases and Errors in Decision Making Influences on Decision Making: Individual Differences and Organizational Constraints Individual Differences • Organizational Constraints What About Ethics in Decision Making? Three Ethical Decision Criteria • Improving Creativity in Decision Making Global Implications Summary and Implications for Managers Self-Assessment Library What Are My Gender Role Perceptions? International OB East—West Differences:It's Perceptual Myth or Science? Is There Really a Black Swan?" Self-Assessment Library Am I a Deliberate Decision Maker? An Ethical Choice Is It Wrong to Rationalize? Self-Assessment Library How Creative Am I? Point/Counterpoint When in Doubt, Do! Experiential Exercise Biases in Decision Making Ethical Dilemma Five Ethical Decisions:What Would You Do? Case Incident Natural Disasters and the Decisions That Follow Case Predictions Defining Motivation Early Theories of Motivation Hierarchy of Needs Theory • Theory X and Theory Y • Two-Factor Theory • McClelland's Theory of Needs Contemporary Theories of Motivation Self-Determination Theory • Goal-Setting Theory • Self-Efficacy Theory • Reinforcement Theory • Equity Theory/Organizational justice • Expectancy Theory Integrating Contemporary Theories of Motivation Global Implications Summary and Implications for Managers Self-Assessment Library How Confident Am I in My Abilities to Succeed? Myth or Science? "Women Are More Motivated to Get Along, and Men Are More Motivated to Get Ahead" An Ethical Choice Putting Off Work International OB How Managers Evaluate Their Employees Depends on Culture Self-Assessment Library What Are My Course Performance Goals? Point/Counterpoint Failure Motivates! Experiential Exercise Goal Setting Task Motivating by Job Design: The Job Characteristics Model The Job Characteristics Model • How Can Jobs Be Redesigned? • Alternative Work Arrangements • The Social and Physical Context of Work Employee Involvement Examples of Employee Involvement Programs • Linking Employee Involvement Programs and Motivation Theories Using Rewards to Motivate Employees What to Pay: Establishing a Pay Structure • How to Pay: Rewarding Individual Employees Through Variable-Pay Programs • Flexible Benefits: Developing a Benefits Package • Intrinsic Rewards: Employee Recognition Programs Global Implications Job Characteristics and Job Enrichment • Telecommuting • Variable Pay • Flexible Benefits • Employee Involvement Summary and Implications for Managers Self-Assessment Library What's My Job's Motivating Potential? Myth or Science? "Everyone Wants a Challenging Job" An Ethical Choice You Might Work Less Than You Think International OB Cultural Differences in Job Characteristics and Job Satisfaction Point/Counterpoint Praise Motivates Experiential Exercise Assessing Employee Motivation and Satisfaction Using the Job Characteristics Model Ethical Dilemma Did Executives' Pay Cause the Recession? Case Incident 1 Multi-tasking: A Good Use of Your Time? Case Incident 2 Stages of Group Development The Five-Stage Model • An Alternative Model for Temporary Groups with Deadlines Group Properties: Roles, Norms, Status, Size, and Cohesiveness Group Property 1: Roles • Group Property 2: Norms • Group Property 3: Status • Group Property 4: Size • Group Property 5: Cohesiveness Group Decision Making Groups versus the Individual • Groupthink and Groupshift • Group Decision-Making Techniques Global Implications Summary and Implications for Managers Self-Assessment Library Do I Have a Negative Attitude Toward Working in Groups? Self-Assessment Library Do I Trust Others? International OB Group Cohesiveness Across Cultures Myth or Science? "Are Two Heads Better Than One?" An Ethical Choice How Groups Infect Your Deviant Behavior—and How to Immunize Yourself Point/Counterpoint All Jobs Should Be Designed Around Groups Experiential Exercise Wilderness Survival Ethical Dilemma Dealing with Shirkers Case Incident 1 "If Two Heads Are Better Than One, Are Four Even Better?' Case Incident 2 Herd Behavior and the Hou 978-8131760932