00583nam a2200109Ia 4500 1889 1889 978-8184885798 BHAT, GOVINDA K CUSTOMER RELATIONSHIP MANAGEMENT HIMALAYA PUBLISHING HOUSE CRM Strategy and CRM Building Blocks Types of CRM CRM in Marketing Customer Lifecycle Care: Leveraging Customer Service to Achieve CRM Success CRM in e-Business CRM Planning CRM Implementation Sales Force Automation (SFA) Call Centre CRM and Data Warehousing HRM in CRM CRM: Customer Retention Strategy CRM — Opportunities and Challenges BK 0 0 0 0 MIIMLIB MIIMLIB CONSUMER BEHAVIOUR 2019-02-11 200.00 3 658.812 1889 2020-03-09 2020-03-09 2019-02-11 BK