GAITHER NORMAN,GREG FRAZIER creator text CENGAGE LEARNING monographic MANAGING OPERATIONS IN A GLOBAL ENVIRONMENT Introduction to Operations Management Historical Milestones in POM The Industrial Revolution Post—Civil War Period Scientific Management . Human Relations and Behavioralism. Operations Research. The Service Revolution. The Computer Revolution . Factors Affecting Operations Management Today . Studying Operations Management . Operations as a System. Decision Making in POM . Business Snapshot: . Scientific Management at Ford's Rouge Plant . . Operations Strategies in a Global Economy. Today's Global Business Conditions . Reality of Global Competition. Quality, Customer Service, and Cost Challenges . Advanced Technologies. Continued Growth of the Service Sector . Scarcity of Operations Resources. Social-Responsibility Issues . Operations Strategy . Competitive Priorities . Elements of Operations Strategy. Operations Strategy in Services. Forming Operations Strategies . Evolution of Positioning Strategies . Linking Operations and Marketing Strategies . A Variety of Strategies Can Be Successful . Business Snapshots: . Opening China's Markets to Foreign Firms. . Strategic Alliances. . . PLANNING THE STRATEGIC USE OF RESOURCES . . Demand Forecasting 62 Qualitative Forecasting Methods. Quantitative Forecasting Models . . How to Have a Successful Forecasting System. How to Select a Forecasting Method . How to Monitor and Control a Forecasting Model . Computer Software for Forecasting . Forecasting in Small Businesses and Start-Up Ventures . Business Snapshots: . . Product, Process, and Service Design . Designing and Developing Products and Services. Sources of Product Innovation. Developing New Products . Getting New Products to Market Faster . Improving the Designs of Existing Products . Designing for Ease of Production . Designing for Quality . Designing and Developing New Services. Process Planning and Design . Major Factors Affecting Process Design Decisions . Nature of Product/Service Demand . Degree of Vertical Integration . Production Flexibility . Degree of Automation . Product/Service Quality . Types of Process Designs . Product-Focused. Process-Focused. Group Technology/Cellular Manufacturing . Interrelationships among Product Design, Process Design, and Inventory Policy . Process Design in Services . Deciding among Processing Alternatives. Batch Size and Product Variety. Capital Requirements for Process Designs . Economic Analysis . Assembly Charts. Process Charts . Plant Tours. A Product-Focused, Dedicated Factory: Safety Products Corporation, Richmond, Virginia . A Process-Focused Factory: R. R. Donnelley & Sons, Willard, Ohio. A Service Operation: Wal-Mart Regional Distribution Center, New Braunfels, Texas. Business Snapshots: . Applied Research Pays Off with Cool Sound . . Developing the Prodigy at Ford . .Virtual Reality Simulations in the Product Design Process at Boeing . . Strategic Outsourcing—From Vertical to Virtual Integration . . Compaq Changes to Produce-to-Order. . Facility Capacity, Location, and Layout. Long-Range Capacity Planning . Definition of Production Capacity. Measurements of Capacity . Forecasting Capacity Demand . Ways of Changing Capacity. Economies of Scale . Analyzing Capacity-Planning Decisions. Decision Tree Analysis . Facility Location . Factors Affecting Location Decisions. Types of Facilities and Their Dominant Locational Factors . Data, Politics, Incentives, and Preemptive Tactics . Analyzing Retailing and Other Service Locations. Analyzing Industrial Facility Locations . Integrating Quantitative and Qualitative Factors inti Location Decisions . Facility Layout . Manufacturing Facility Layouts . Materials Handling . Process Layouts . Product Layouts . Cellular Manufacturing Layouts. Fixed-Position Layouts. Hybrid Layouts. New Trends in Manufacturing Layouts. Analyzing Manufacturing Facility Layouts. Software for Analyzing Facility Layouts. Planning Process and Warehouse Layouts . Planning Product Layouts . Planning Cellular Manufacturing Layouts . Service Facility Layouts . Types of Service Facility Layouts . Analyzing Service Facility Layouts . Business Snapshots: . Automakers Facing Overcapacity in Asia. . Too Little and Too Much Capacity. . Intel Delays Opening of New Plant . . Outsourcing Provides Additional Capacity . . Global Facility Location at DEC . . Texas Incentives Not Enough for Intel. . Boeing Factory Saves Space . . Operations Technologies . Types of Manufacturing Automation . Machine Attachments . Numerically Controlled Machines. Robots. Automated Quality Control Inspection . Automatic Identification Systems . Automated Process Controls . Automated Production Systems .. Automated Flow Lines. Automated Assembly Systems . . Software Systems for Automation . CAD/CAM . Computer-Integrated Manufacturing . Enterprise Resource Planning . Automation in Services. Automation Issues . Use of Automation . . Operations Quality Management . Nature of Quality . Dimensions of Quality . Determinants of Quality . Costs of Quality. Traditional Quality Management. Modern Quality Management. Quality Gurus . Quality Drives the Productivity Machine . Other Aspects of the Quality Picture . Quality Management Recognition. Malcolm Baldrige National Quality Award .The Deming Prize. ISO 9000 Standards. Total Quality Management (TQM) Programs . . Customer Involvement . Designing Products for Quality . Designing and Controlling Production Processes . Developing Supplier Partnerships. Customer Service, Distribution, and Installation . Building Teams of Empowered Employees . Benchmarking and Continuous Improvement . Quality Management in Services. Business Snapshots: . . Strategic Allocation of Resources . Recognizing LP Problems. Formulating LP Problems. Solving LP Problems . Graphical LP Solutions . . Real LP Problems. Interpreting Computer Solutions of LP Problems. Business Snapshots: . . Service Operations Planning and Scheduling ..Types of Service Operations. Scheduling Challenges in Services . Scheduling Quasi-Manufacturing Service Operations . Product-Focused Operations . Process-Focused Operations . Work-Shift Scheduling in Service Operations . Scheduling Customer-as-Participant Service Operations. Nature of These Operations . Waiting Lines in Service Operations. Scheduling Customer-as-Product Service Operations . Nature of These Operations. Using Computer Simulation in Service Operations . Business Snapshot: . . Project Management . Project Management . Project-Planning and Control Techniques . . Computer Software for Project Management .An Evaluation of CPM/PERT. Business Snapshot: 10.1 Project Management Professionals. . MANAGING OPERATIONS IN THE SUPPLY CHAIN . Supply Chain Management and E-Business . Supply Chain Management . Purchasing . Importance of Purchasing Today . Mission of Purchasing . What Purchasing Managers Do. Purchasing Departments in Organizations. Purchasing Processes. Buyers and Their Duties. Make-or-Buy Analysis . Ethics in Buying . Purchasing: The International Frontier . Logistics . Production Control: Movement of Materials within Factories . Shipments to and from Factories . Innovations in Logistics . Warehousing . Warehousing Operations. Methods of Inventory Accounting . Contemporary Developments in Warehousing. Expediting. Benchmarking the Performance of Materials Managers . Third-Party Logistics Management Providers .E-Business and Supply Chain Management . . . Just-in-Time and Lean Manufacturing . The Just-in-Time Manufacturing Philosophy .Prerequisites for JIT Manufacturing . Elements of JIT Manufacturing. Eliminating Waste . Enforced Problem Solving and Continuous Improvement . . Benefits of JIT Manufacturing . Success and JIT Manufacturing. JIT in Service Companies . . . . Production Planning . Production-Planning Hierarchy . Aggregate Planning . Aggregate Demand . Dimensions of Production Capacity . Sources of Medium-Range Production Capacity . Some Traditional Aggregate Plans . Criteria for Selecting Aggregate Plans . Aggregate Plans for Services . Mathematical Models for Aggregate Planning . Preemptive Tactics . Master Production Scheduling. Objectives of Master Production Scheduling . Time Fences in Master Production Schedules. Procedures for Developing Master Production Schedules . Demand Management . Weekly Updating of the MPS . MPS in Produce-to-Stock and Produce-to-Order Firms. Length of Planning Horizons . Computerized MPS. Types of Production-Planning and Control Systems . Pond-Draining Systems. Push Systems . Pull Systems . Focusing on Bottlenecks. . . Inventory Management . Opposing Views of Inventories. Why We Want to Hold Inventories . Why We Do Not Want to Hold Inventories . Nature of Inventories . . Other Inventory Models . Hybrid Inventory Models. Single-Period Inventory Models . Some Realities of Inventory Planning . ABC Classification of Materials. EOQ and Uncertainty . Dynamics of Inventory Planning . Other Factors Affecting Inventory Planning . Vendor-Managed Inventories . Computers and Inventory Planning. . . Resource Requirements Planning: MRP and CRP . Material Requirements Planning (MRP). Objectives of MRP. Elements of MRP . Green Thumb Water Sprinkler Company . Lot-Sizing in MRP . Issues in MRP . From MRP I to MRP II to ERP. How MRP Adapts to Change . Evaluation of MRP. Capacity Requirements Planning (CRP) . Load Schedules . . Manufacturing Operations Scheduling. Scheduling Process-Focused Manufacturing . Shop-Floor Planning and Control . Order-Sequencing Problems . Assignment Problems . Scheduling Product-Focused Manufacturing . Batch Scheduling. Delivery Schedules: Line-of-Balance Method . Computerized Scheduling Systems. . . MAINTAINING EFFECTIVE AND EFFICIENT OPERATIONS . . Quality Control. Statistical Concepts in Quality Control . Sampling. Central Limit Theorem and Quality Control . Control Charts . Con 978-0324066852